Hey Sprint, Where's Your Customer Service?



If you're living in the US, there's a good chance you're using a phone on one of the four major carriers: Verizon, AT&T, T-Mobile, and Sprint. I told her that she was not making any sense and she starting scream at me and treating me that the account will get closed and they will turn my service off. Consider which features you'll need the most, plus which one has strongest network coverage in your area, before deciding between T-Mobile and Sprint.

Having said that, some of these customers are total idiots, and wouldn't know good customer service if it bit them. I'm certain that Verizon has a plan to address this and I imagine we'll be hearing more about it from the company now that a potential merger between Sprint and T-Mobile has been announced.

So then I have the choice to make: 1) take my phone back to the store and demand that they give me a refund and put me back on my old plan with my beat up old phone, 2) fight Sprint on their failure to honor statements made by their representatives, or 3) just live with it.

Customer service to me would have called to tell me, known what to do, and would have taken the time out of there paid day at work to make sure it got resolved. They told me all the services I previously had on my cell phone before the service was cancelled would be the same services when I resumed the service.

I left Verizon for AT&T due to constant fluctuations in my service contract due to the barrage of fees they tack on. The only reason I would leave my current service provider is due to the promotion, kudos to your marketing team because this is ultimately the goal of any wireless carrier.

When I received my bill from sprint it was for over $800.00. So I called customer service they stated I closed my account, No, my account was never closed, the account is my name, and we swap the phone numbers. However, Verizon's plans are more expensive than Sprint's and it includes a much lower data cap (22 GB) for its Beyond Unlimited Plan.

If staying under budget is worth slower download speeds and the potential for a few dropped calls, Sprint may well be the best cell phone provider for your family. In my previous post, I told about my worst customer service moment with Sprint, and quite a few people flamed me for actually staying with the company after that.

It should have been told to you in the store when you purchased your phone. cellphone If you buy a phone at one Sprint store, you can't take it to any other Sprint store for a return or exchange. This is not really a legal issue, but Sprint's lack of customer service may merit you dumping them until they can get their act together.

I probably didn't hit the 90 calls in six months mark, but if it weren't for the incredible good fortune of finally getting connected to a customer service rep and manager who would actually agree to credit my account, then I might still be calling customer service.

Sprint Global Roaming: All new plans include unlimited texting and free 2G data in more than 140 countries around the world. Indeed, Moffet told me that shares of AT&T and Verizon are already on the upswing in anticipation of a T-Mobile-Sprint merger being approved.

My phone bill that was supposed to be different once I signed up with the Fair and Flexible plan” was supposed to be 59.99, funny……my bill for one month is 117.00 this is after only 32 of my anytime minutes were used and no internet or downloading has taken place.

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